What’s the best way to recover a lost customer?
If you answered that it’s resubscribing them to your email blasts three years after they’ve dropped your service because it often didn’t work, and you wouldn’t compensate them for it not working, then you are on the same wavelength as a certain CRM I dumped over three years ago.
Did they think I would forget how horrible my customer experience was because they were hosting a webinar? Are webinars really that good?
Anyway, I would have stayed a customer if:
1. The product did not break monthly
2. They offered me an incentive to stay, such as a discount for the time I lost using a broken product
3. They hired me to do their voiceover (just kidding, I think)
I would come back if:
1. They hired me to do their voiceover (not kidding this time)